Terms of use

Using the shop

These terms apply when you browse eSIM.gallery or place an eSIM order through the site. Choose a plan only after checking its destination, data allowance, validity, activation method and hotspot conditions. You are responsible for using an unlocked, eSIM-compatible phone.

The plan name, quantity, currency and total are shown again before payment. If anything is wrong, return to the cart and correct it before continuing.

Digital delivery and activation

An eSIM is a digital product. Installation details are delivered electronically after a successful order. Keep the QR code and activation information private, follow the instructions for the selected plan and do not delete an installed profile while troubleshooting unless support tells you to do so.

Activation timing differs by plan. Some plans begin when the phone first connects; others may begin on installation or according to a stated date. The conditions shown with the selected plan apply.

Mobile service and coverage

Travel eSIM service depends on partner networks. Coverage, signal strength, speed and 5G availability can change with location, buildings, congestion, weather and the phone being used. A coverage indication is not a guarantee of service at every address or inside every building.

Use the service lawfully and do not interfere with the network, attempt fraud or share activation credentials with an unauthorised person.

Payment and support

The payable total and currency are displayed before secure payment. Payment details are handled by the payment provider shown during checkout; we do not ask you to send complete card details by email or chat.

For order help, use the contact details on this site and include the order reference, plan name, phone model and a clear description of the problem. Refund requests are handled under the refund policy and any rights that apply to the purchase.